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Advanced Tool
Select 43 CRM Criterion Importance
Usage
Ease of Use
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10
Manageability
1
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Ease of Installation
1
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10
Training Programs
1
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4
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10
Support Forum
1
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10
Number of Employees
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10
Sales
Opportunity Management
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10
Task / Activity Management
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Zone / Quota Management
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Customer Contract Management
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Bidding and Order Management
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Product Management
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Price List Management
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Contact and Account Management
1
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10
Marketing
Return on Investment Analysis
1
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9
10
Campaign Management
1
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3
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10
Campaign Insights
1
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10
Campaign Targeting Tools
1
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10
Lead Customer Management
1
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10
E-Mail Marketing
1
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10
Service
Call Center Features
1
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10
Support Analysis
1
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5
6
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9
10
Knowledge Base
1
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9
10
Customer Support Portal
1
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10
Case Management
1
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10
Reports
Forecasting
1
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10
Dashboards
1
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10
Reporting Capability
1
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10
Mobile Report View
1
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3
4
5
6
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8
9
10
Social
Social Network Connection
1
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9
10
Working Together
1
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10
System
Document & Content Management
1
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10
User, Role, Permission Management
1
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10
Editing Workflow
1
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10
Document Production
1
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Customization
1
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Globalization
1
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10
Performance and Reliability
1
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10
Test Environment
1
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10
Integration
Integration APIs
1
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10
Data Import & Export
1
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5
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10
Ease of Development & Documentation
1
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4
5
6
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9
10
Mobile User Support
1
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10
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